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| Can Knowledge be Merged ? | |  | | 2005 | 577 | 837 |
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| Organizational crisis: The logic of failure | The Academy of Management executive |  | | 2005 | 1,312 | 13 |
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| Five styles of Customer Knowledge Management, and how smart companies put them into action | |  | | 2002 | 1,210 | 13,942 |
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| Anticipating and Managing Three Dilemmas in Knowledge Management : Insights from an in-depth Case Study of a Major Diversified Firm | |  | | 2002 | 647 | 1,372 |
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| Wissensmanagement | |  | | 2002 | 731 | 1,390 |
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