en
Report
Open access
English

Anticipating and Managing Three Dilemmas in Knowledge Management : Insights from an in-depth Case Study of a Major Diversified Firm

Collection
  • Cahiers de recherche; 2002.08
Publication date2002
Abstract

By reference to an in-depth case study of Siemens, a transnational, European-based high technology firm in the electronics and electrical engineering industry, the authors conclude that successful knowledge management requires close attention to three dilemmas. First, managers need to balance top-down and bottom-up approaches to knowledge management implementation. Second, successful knowledge managers balance high visibility and aggressive "selling" of the knowledge management initiative with a thoughtful reconciliation of top-management expectations over time. Thirdly, knowledge managers need to balance the tension between a short term orientation on "quick wins" of a single KM initiative and the longer-term orientation that anticipates the emergence of other knowledge management initiatives that compete for the commitment and attention of employees. In this article, the authors propose a holistic frame of reference for knowledge managers that is geared to anticipating and managing the three dilemmas.

Citation (ISO format)
GIBBERT, Michael, PROBST, Gilbert. Anticipating and Managing Three Dilemmas in Knowledge Management : Insights from an in-depth Case Study of a Major Diversified Firm. 2002
Main files (1)
Report
accessLevelPublic
Identifiers
  • PID : unige:5814
565views
1186downloads

Technical informations

Creation04/15/2010 12:20:23 PM
First validation04/15/2010 12:20:23 PM
Update time03/14/2023 3:26:41 PM
Status update03/14/2023 3:26:41 PM
Last indexation01/15/2024 7:44:05 PM
All rights reserved by Archive ouverte UNIGE and the University of GenevaunigeBlack