UNIGE document Doctoral Thesis
previous document  unige:89306  next document
add to browser collection
Title

The value perspective in the analysis and design of service systems

Author
Director
Defense Thèse de doctorat : Univ. Genève, 2016 - GSEM 38 - 2016/11/01
Abstract The thesis proposes an interdisciplinary framework for service research in information systems that goes beyond the technological concerns and integrates the business concerns about service processes and models and the user’s concerns about service usage and value. Based on this framework, the thesis analyzes further the concept of service value and suggests the value perspective in the analysis and design of service systems. In addition, the thesis analyses the role of the user in service systems and suggests a method for service analysis and design that emphasises on the use of service by the user. The research outcomes can provide several research implications and insights and can inspire various potential uses, especially in research projects that seek to integrate a variety of technologies and services with the purpose to facilitate and enable people in their daily life practices.
Keywords Service valueService systemsService userSystem analysisService designValue creation
Identifiers
URN: urn:nbn:ch:unige-893068
Full text
Thesis (3.7 MB) - public document Free access
Structures
Citation
(ISO format)
FRAGKIDIS, Garyfallos. The value perspective in the analysis and design of service systems. Université de Genève. Thèse, 2016. https://archive-ouverte.unige.ch/unige:89306

102 hits

77 downloads

Update

Deposited on : 2016-11-23

Export document
Format :
Citation style :