The value perspective in the analysis and design of service systems

Diplôme Thèse The value perspective in the analysis and design of service systems eng 2016-11-01 author Fragkidis Garyfallos 757100 director Konstantas Dimitri 23437 10.13097/archive-ouverte/unige:89306 urn:nbn:ch:unige-893068 GSEM 38 The thesis proposes an interdisciplinary framework for service research in information systems that goes beyond the technological concerns and integrates the business concerns about service processes and models and the user's concerns about service usage and value. Based on this framework, the thesis analyzes further the concept of service value and suggests the value perspective in the analysis and design of service systems. In addition, the thesis analyses the role of the user in service systems and suggests a method for service analysis and design that emphasises on the use of service by the user. The research outcomes can provide several research implications and insights and can inspire various potential uses, especially in research projects that seek to integrate a variety of technologies and services with the purpose to facilitate and enable people in their daily life practices. Service value Service systems Service user System analysis Service design Value creation Dewey 025.06/650 Dewey 025.063 13 Centre universitaire d'informatique 0D3 118 Information Science Institute S6 false 82303b8e-a5d8-4e84-b2c1-25f21b02b379 Thesis Public these38_Fragidis_modele_GSEM-SI_FINAL.pdf 3861989 application/pdf openAccess Centres et instituts / Centre universitaire d'informatique Faculté d'économie et de management / Information Science Institute

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Fragkidis, Garyfallos