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Scientific article
English

Text-messaging to reduce missed appointment in a youth clinic: a randomised controlled trial

Published inJournal of epidemiology and community health, vol. 67, no. 10, p. 888-891
Publication date2013
Abstract

BACKGROUND: To assess the effectiveness of text-messages in reducing the proportion of non-attendance in a youth clinic of a University Hospital. METHODS: Patients who registered for an appointment and provided a mobile phone number were randomly selected to receive or not a text-message reminder before the planned appointment. A 10% reduction in the proportion of missed appointments was considered clinically and economically useful and the study was powered accordingly. RESULTS: The proportion of missed appointments was 16.4% (95% CI 13.1% to 19.8%) in the text-message group (N 462) and 20.0% (95% CI 16.6% to 23.4%) in the control group (N 529), showing no significant effect of the intervention (p=0.346). CONCLUSIONS: In our primary care youth clinic, text-message reminders are not effective in reducing the proportion of missed appointments. This may in part be due to the fact that most patients are referred by a professional or by their parents and do not initiate appointments themselves.

Citation (ISO format)
NARRING, Françoise et al. Text-messaging to reduce missed appointment in a youth clinic: a randomised controlled trial. In: Journal of epidemiology and community health, 2013, vol. 67, n° 10, p. 888–891. doi: 10.1136/jech-2013-202510
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ISSN of the journal0143-005X
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Creation06/20/2013 11:52:00 AM
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