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Title

Text-messaging to reduce missed appointment in a youth clinic: a randomised controlled trial
Authors
Narring, Françoise
Junod Perron, Noëlle Astrid
Dominice Dao, Mélissa
Camparini Righini, Nadia
Humair, Jean-Paul Luc André
Broers, Barbara
Gaspoz, Jean-Michel
Haller, Dagmar M.
Published in Journal of Epidemiology and Community Health. 2013, vol. 67, no. 10, p. 888-891
Abstract BACKGROUND: To assess the effectiveness of text-messages in reducing the proportion of non-attendance in a youth clinic of a University Hospital. METHODS: Patients who registered for an appointment and provided a mobile phone number were randomly selected to receive or not a text-message reminder before the planned appointment. A 10% reduction in the proportion of missed appointments was considered clinically and economically useful and the study was powered accordingly. RESULTS: The proportion of missed appointments was 16.4% (95% CI 13.1% to 19.8%) in the text-message group (N 462) and 20.0% (95% CI 16.6% to 23.4%) in the control group (N 529), showing no significant effect of the intervention (p=0.346). CONCLUSIONS: In our primary care youth clinic, text-message reminders are not effective in reducing the proportion of missed appointments. This may in part be due to the fact that most patients are referred by a professional or by their parents and do not initiate appointments themselves.
Identifiers
PMID: 23761412
Full text
Article (Published version) (197 Kb) - document accessible for UNIGE members only Limited access to UNIGE
Structures
Faculté de médecine / Section de médecine clinique / Département de santé et de médecine communautaires
Research groups Médecine interne générale et pédiatrie ambulatoires (968)
Groupe Jean-Michel Gaspoz (23)
Gastroentérologie et transplantation (pédiatrie) (181)
Médecine de l'addiction (129)
Citation
(ISO format) 		NARRING, Françoise et al. Text-messaging to reduce missed appointment in a youth clinic: a randomised controlled trial. In: Journal of Epidemiology and Community Health, 2013, vol. 67, n° 10, p. 888-891. https://archive-ouverte.unige.ch/unige:29219

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Deposited on : 2013-08-12

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