en
Scientific article
French

Resigned but satisfied: the negative impact of public service motivation and red tape on work satisfaction

Published inPublic administration, vol. 90, no. 1, p. 175-193
Publication date2012
Abstract

This article examines the relationship between red tape, Public Service Motivation (PSM) and a particular work outcome labelled ‘resigned satisfaction'. Using data from a national survey of over 3754 public servants working at the municipal level in Switzerland, this study shows the importance of looking more closely at the concept of work satisfaction and, furthermore, of thoroughly investigating the impact of the different PSM dimensions on work outcomes. Unsurprisingly, research findings show that red tape is the most important predictor of resignation. Nevertheless, when PSM dimensions are analysed separately, results demonstrate that ‘commitment to public interest/civic duty' and, to a lesser extent, ‘attraction to policy-making' decrease resignation, whereas ‘compassion' and ‘self-sacrifice' increase it. This study thus highlights some of the negative (or undesirable) effects of PSM that have not been previously addressed in PSM literature.

Citation (ISO format)
GIAUQUE, David et al. Resigned but satisfied: the negative impact of public service motivation and red tape on work satisfaction. In: Public administration, 2012, vol. 90, n° 1, p. 175–193. doi: 10.1111/j.1467-9299.2011.01953.x
Main files (1)
Article (Published version)
accessLevelRestricted
Identifiers
ISSN of the journal0033-3298
674views
5downloads

Technical informations

Creation01/25/2012 11:55:00 AM
First validation01/25/2012 11:55:00 AM
Update time03/14/2023 5:38:57 PM
Status update03/14/2023 5:38:57 PM
Last indexation05/02/2024 12:35:55 PM
All rights reserved by Archive ouverte UNIGE and the University of GenevaunigeBlack