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Title

Design Thinking and Participation: Lessons Learned from Three Case Studies

Authors
Glassey, Olivier
Pauletto, Giorgio
Published in Efthimios Tambouris, Ann Macintosh and Hans de Bruijn. Electronic Participation Third IFIP WG 8.5 International Conference, ePart 2011. Delft (The Netherlands) - August 29 – September 1, 2011 - Heidelberg: Springer. 2011, p. 133-144
Collection LNCS; 6847
Abstract This paper examines how design thinking and serious games approaches can be used to support participation through the analysis of three case studies. Indeed we will analyze these approaches in three different contexts: (i) a state-owned multi-utilities company; (ii) a political party; (iii) an information system strategic committee. Our analysis framework relies on the concepts of "perceived usefulness" and "perceived ease of use" and we will use it to discuss the lessons learned. Our main finding is that these approaches really contribute in making complex and abstract matters more “tangible” and thus understandable.
Keywords ParticipationDesign thinkingSerious gamesCase studyPerceived usefulness
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ISBN: 978-3-642-23332-6
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Research group Institute of Information Service Science (ISS)
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GLASSEY, Olivier et al. Design Thinking and Participation: Lessons Learned from Three Case Studies. In: Efthimios Tambouris, Ann Macintosh and Hans de Bruijn (Ed.). Electronic Participation Third IFIP WG 8.5 International Conference, ePart 2011. Delft (The Netherlands). Heidelberg : Springer, 2011. p. 133-144. (LNCS; 6847) https://archive-ouverte.unige.ch/unige:17224

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Deposited on : 2011-10-19

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