Nowadays, citizens are little supported to decide whether they should consult Emergency Departments (ED) in case of illness or trauma. Moreover, once in ED, they often must deal with overcrowding, long waiting times, the acute nature of the visits, administrative data management, and a lack of follow-up after the visit. This situation could be improved by delivering a more patient-centered experience.

To address these problems, we have developed an e-health solution connecting patients, caregivers, and administrative clerks through an integrated solution made up of web and mobile applications. This innovative system is intended to support the entire emergency care process, facilitating the caregiver and administrative work and supporting patients before, during, and after their ED consultations.

In this article, we describe this solution, which is currently used by a tertiary hospital in a catchment area of over 1 million people, in the context of growing public expectations for user-centered care.