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Scientific article
Open access
English

Implementing a case management intervention for frequent users of the emergency department (I-CaM): an effectiveness-implementation hybrid trial study protocol

Published inBMC Health Services Research, vol. 19, no. 1, 28
Publication date2019
Abstract

Background: ED overcrowding represents a significant public health problem in developed countries. Frequent users of the emergency departments (FUEDs; reporting 5 or more ED visits in the past year) are often affected by medical, psychological, social, and substance use problems and account for a disproportionately high number of ED visits. Past research indicates that case management (CM) interventions are a promising way to reduce ED overcrowding and improve FUEDs' quality of life. There is, however, very limited knowledge about how to disseminate and implement this intervention on a large scale to diverse clinical settings, including community hospitals and non-academic centers. This paper describes the protocol of a research project aiming to implement a CM intervention tailored to FUEDs in the public hospitals with ED in the French-speaking region of Switzerland and evaluate both the implementation process and effectiveness of the CM intervention.

Keywords
  • Case management
  • Frequent users of the emergency department
  • Implementation science
  • Vulnerability
Citation (ISO format)
GRAZIOLI, Véronique S. et al. Implementing a case management intervention for frequent users of the emergency department (I-CaM): an effectiveness-implementation hybrid trial study protocol. In: BMC Health Services Research, 2019, vol. 19, n° 1, p. 28. doi: 10.1186/s12913-018-3852-9
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Article (Published version)
Identifiers
ISSN of the journal1472-6963
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