UNIGE document Scientific Article
previous document  unige:146792  next document
add to browser collection
Title

User-Centred Approach to Design an Online Social Support Platform for Seniors : Identification of Users' Types and Their Requirements

Authors
Nap, Henk Herman
Cornelisse, Lotte
Published in Studies in health technology and informatics. 2020, vol. 270, p. 1081-1085
Abstract A well-designed social platform has the potential to reduce senior isolation and promote active ageing. However, to design tools that respond to the user need it is important to understand what types of seniors will use it and what are their needs. Through a user-oriented approach at several design stage: focus group, co-creation and usability test we were able to identify the different roles related to the use of the platform, which allowed us to classify them by type, each type having very specific needs. Among the types of users identified, "Active users" are looking for an efficient platform. "Socialiser users" are more passive and mainly interested to participate in activities and are sensitive to trust. "Low skilled users" have limited digital skills and must be accompanied to start with the platform. Finally, "Sporadic users" lack of time to actively use the platform but would use a platform involving a large number of stakeholders. It is important to include all these different types of users in the design phase to ensure the future success of the social platform.
Keywords Social SupportAgedNeeds assessmentSocial mediaSocial participationUser-computer interface
Identifiers
PMID: 32570548
Full text
Structures
Research group Interfaces Homme-machine en milieu clinique (610)
Citation
(ISO format)
RICCI, Arnaud et al. User-Centred Approach to Design an Online Social Support Platform for Seniors : Identification of Users' Types and Their Requirements. In: Studies in Health Technology and Informatics, 2020, vol. 270, p. 1081-1085. doi: 10.3233/SHTI200328 https://archive-ouverte.unige.ch/unige:146792

181 hits

58 downloads

Update

Deposited on : 2020-12-18

Export document
Format :
Citation style :