This study examines how access to images affects the translation quality of exhibition text for art museums, as perceived by translation clients and end users. The study was designed as an experiment in which 15 professional translators translated an artwork label; seven translators had access to the artwork image and eight did not. Quality was measured both quantitatively and qualitatively using a questionnaire administered to three client evaluators (i.e. museum curators) and 10 end user evaluators (i.e. museumgoers). Both client and end-user evaluators found that translations produced with images were more accurate and used more appropriate lexis than translations produced without images. With regard to quantitative quality ratings, client evaluators strongly preferred translations produced with images, while end users showed no consensus.