en
Scientific article
Open access
English

Patients' time perception in the waiting room of an ambulatory emergency unit: a cross-sectional study

Published inBMC Emergency Medicine, vol. 19, no. 1, 41
Publication date2019
Abstract

Patient satisfaction has become an increasingly important element in a service-oriented healthcare market. Although satisfaction is influenced by many factors, the waiting time to be seen by medical staff has been shown to be one of the key criteria. However, waiting is not an objective experience and several factors can influence its perception.

Keywords
  • Patient satisfaction
  • Emergency department
  • Waiting time
  • Perceived waiting time
  • Service-oriented
  • Health care
Citation (ISO format)
SPECHBACH, Hervé et al. Patients” time perception in the waiting room of an ambulatory emergency unit: a cross-sectional study. In: BMC Emergency Medicine, 2019, vol. 19, n° 1, p. 41. doi: 10.1186/s12873-019-0254-1
Main files (1)
Article (Published version)
Identifiers
ISSN of the journal1471-227X
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151downloads

Technical informations

Creation28.08.2019 13:52:00
First validation28.08.2019 13:52:00
Update time15.03.2023 18:21:14
Status update15.03.2023 18:21:13
Last indexation12.02.2024 13:06:54
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