Patients' time perception in the waiting room of an ambulatory emergency unit: a cross-sectional study

Spechbach, Hervé; Rochat, Jessica; Gaspoz, Jean-Michel; Lovis, Christian; Ehrler, Frédéric

doi:10.1186/s12873-019-0254-1

Scientific article

English

Patients' time perception in the waiting room of an ambulatory emergency unit: a cross-sectional study

ContributorsSpechbach, Hervé; Rochat, Jessica; Gaspoz, Jean-Michel; Lovis, Christian

; Ehrler, Frédéric

Published inBMC Emergency Medicine, vol. 19, no. 1, 41

Publication date2019

Abstract

Patient satisfaction has become an increasingly important element in a service-oriented healthcare market. Although satisfaction is influenced by many factors, the waiting time to be seen by medical staff has been shown to be one of the key criteria. However, waiting is not an objective experience and several factors can influence its perception.

Keywords

Patient satisfaction
Emergency department
Waiting time
Perceived waiting time
Service-oriented
Health care

Affiliation entities

Research groups

Interfaces Homme-machine en milieu clinique (610)

Citation (ISO format)

SPECHBACH, Hervé et al. Patients” time perception in the waiting room of an ambulatory emergency unit: a cross-sectional study. In: BMC Emergency Medicine, 2019, vol. 19, n° 1, p. 41. doi: 10.1186/s12873-019-0254-1

Article (Published version)

OA OTHER

Identifiers

PID : unige:126169
DOI : 10.1186/s12873-019-0254-1
PMID : 31370794

Journal ISSN1471-227X

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225downloads

Creation28/08/2019 13:52:00

First validation28/08/2019 13:52:00

Update time15/03/2023 18:21:14

Status update15/03/2023 18:21:13

Last indexation31/10/2024 16:51:46

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Patients' time perception in the waiting room of an ambulatory emergency unit: a cross-sectional study

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