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Patients' time perception in the waiting room of an ambulatory emergency unit: a cross-sectional study

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Published in BMC Emergency Medicine. 2019, vol. 19, no. 1, p. 41
Abstract Patient satisfaction has become an increasingly important element in a service-oriented healthcare market. Although satisfaction is influenced by many factors, the waiting time to be seen by medical staff has been shown to be one of the key criteria. However, waiting is not an objective experience and several factors can influence its perception.
Keywords Patient satisfactionEmergency departmentWaiting timePerceived waiting timeService-orientedHealth care
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PMID: 31370794
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Article (Published version) (943 Kb) - public document Free access
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Research group Interfaces Homme-machine en milieu clinique (610)
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SPECHBACH, Hervé et al. Patients' time perception in the waiting room of an ambulatory emergency unit: a cross-sectional study. In: BMC Emergency Medicine, 2019, vol. 19, n° 1, p. 41. doi: 10.1186/s12873-019-0254-1 https://archive-ouverte.unige.ch/unige:126169

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Deposited on : 2019-11-13

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