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Title

Patients' time perception in the waiting room of an ambulatory emergency unit: a cross-sectional study
Authors
Spechbach, Hervé
Rochat, Jessica
Gaspoz, Jean-Michel
Lovis, Christian
Ehrler, Frédéric
Published in BMC Emergency Medicine. 2019, vol. 19, no. 1, p. 41
Abstract Patient satisfaction has become an increasingly important element in a service-oriented healthcare market. Although satisfaction is influenced by many factors, the waiting time to be seen by medical staff has been shown to be one of the key criteria. However, waiting is not an objective experience and several factors can influence its perception.
Keywords Patient satisfaction — Emergency department — Waiting time — Perceived waiting time — Service-oriented — Health care
Identifiers
PMID: 31370794
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Article (Published version) (943 Kb) - public document Free access
Structures
Faculté de médecine / Section de médecine clinique / Département de radiologie et informatique médicale
Faculté de médecine / Section de médecine clinique / Département de santé et médecine communautaires
Research group Interfaces Homme-machine en milieu clinique (610)
Citation
(ISO format) 		SPECHBACH, Hervé et al. Patients' time perception in the waiting room of an ambulatory emergency unit: a cross-sectional study. In: BMC Emergency Medicine, 2019, vol. 19, n° 1, p. 41. doi: 10.1186/s12873-019-0254-1 https://archive-ouverte.unige.ch/unige:126169

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Deposited on : 2019-11-13

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