Does the patient's inherent rating tendency influence reported satisfaction scores and affect division ranking?

Francis, Patricia Anupama; Agoritsas, Thomas; Chopard, Pierre André; Perneger, Thomas

doi:10.1093/intqhc/mzw010

Scientific article

English

Does the patient's inherent rating tendency influence reported satisfaction scores and affect division ranking?

ContributorsFrancis, Patricia Anupama; Agoritsas, Thomas

; Chopard, Pierre André

; Perneger, Thomas

Published inInternational journal for quality in health care, vol. 28, no. 2, p. 221-226

Publication date2016

Abstract

To determine the impact of adjusting for rating tendency (RT) on patient satisfaction scores in a large teaching hospital and to assess the impact of adjustment on the ranking of divisions.

UNIGE affiliation entities

Faculté de médecine / Section de médecine clinique / Département de réadaptation et gériatrie

UNIGE research groups

Citation (ISO format)

FRANCIS, Patricia Anupama et al. Does the patient’s inherent rating tendency influence reported satisfaction scores and affect division ranking? In: International journal for quality in health care, 2016, vol. 28, n° 2, p. 221–226. doi: 10.1093/intqhc/mzw010

Article (Published version)

Identifiers

PID : unige:89140
DOI : 10.1093/intqhc/mzw010
PMID : 26832157

Journal ISSN1353-4505

537views

1downloads

Creation18/11/2016 10:25:00

First validation18/11/2016 10:25:00

Update15/03/2023 00:57:48

Status update15/03/2023 00:57:48

Last indexation14/03/2025 17:04:17

Archive ouverte UNIGE

Does the patient's inherent rating tendency influence reported satisfaction scores and affect division ranking?

To determine the impact of adjusting for rating tendency (RT) on patient satisfaction scores in a large teaching hospital and to assess the impact of adjustment on the ranking of divisions.

Technical informations