Does the patient's inherent rating tendency influence reported satisfaction scores and affect division ranking?

Francis, Patricia Anupama; Agoritsas, Thomas; Chopard, Pierre André; Perneger, Thomas

doi:10.1093/intqhc/mzw010

Scientific article

English

Does the patient's inherent rating tendency influence reported satisfaction scores and affect division ranking?

ContributorsFrancis, Patricia Anupama; Agoritsas, Thomas; Chopard, Pierre André; Perneger, Thomas

Published inInternational journal for quality in health care, vol. 28, no. 2, p. 221-226

Publication date2016

Abstract

To determine the impact of adjusting for rating tendency (RT) on patient satisfaction scores in a large teaching hospital and to assess the impact of adjustment on the ranking of divisions.

Affiliation

Faculté de médecine / Section de médecine clinique / Département de réadaptation et gériatrie

Research group

Citation (ISO format)

FRANCIS, Patricia Anupama et al. Does the patient’s inherent rating tendency influence reported satisfaction scores and affect division ranking? In: International journal for quality in health care, 2016, vol. 28, n° 2, p. 221–226. doi: 10.1093/intqhc/mzw010

Article (Published version)

Identifiers

PID : unige:89140
DOI : 10.1093/intqhc/mzw010
PMID : 26832157

ISSN of the journal1353-4505

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Does the patient's inherent rating tendency influence reported satisfaction scores and affect division ranking?

To determine the impact of adjusting for rating tendency (RT) on patient satisfaction scores in a large teaching hospital and to assess the impact of adjustment on the ranking of divisions.

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