Scientific article
English

Does the patient's inherent rating tendency influence reported satisfaction scores and affect division ranking?

Published inInternational journal for quality in health care, vol. 28, no. 2, p. 221-226
Publication date2016
Abstract

To determine the impact of adjusting for rating tendency (RT) on patient satisfaction scores in a large teaching hospital and to assess the impact of adjustment on the ranking of divisions.

Citation (ISO format)
FRANCIS, Patricia Anupama et al. Does the patient’s inherent rating tendency influence reported satisfaction scores and affect division ranking? In: International journal for quality in health care, 2016, vol. 28, n° 2, p. 221–226. doi: 10.1093/intqhc/mzw010
Main files (1)
Article (Published version)
accessLevelRestricted
Identifiers
Journal ISSN1353-4505
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Technical informations

Creation18/11/2016 10:25:00
First validation18/11/2016 10:25:00
Update time15/03/2023 00:57:48
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