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Title

Does the patient's inherent rating tendency influence reported satisfaction scores and affect division ranking?
Authors
Francis, Patricia Anupama
Agoritsas, Thomas
Chopard, Pierre André
Perneger, Thomas
Published in International Journal for Quality in Health Care. 2016, vol. 28, no. 2, p. 221-226
Abstract To determine the impact of adjusting for rating tendency (RT) on patient satisfaction scores in a large teaching hospital and to assess the impact of adjustment on the ranking of divisions.
Identifiers
PMID: 26832157
Full text
Article (Published version) (275 Kb) - document accessible for UNIGE members only Limited access to UNIGE
Structures
Faculté de médecine / Section de médecine clinique / Département de réadaptation et gériatrie
Research group Epidémiologie clinique (115)
Citation
(ISO format) 		FRANCIS, Patricia Anupama et al. Does the patient's inherent rating tendency influence reported satisfaction scores and affect division ranking?. In: International Journal for Quality in Health Care, 2016, vol. 28, n° 2, p. 221-226. doi: 10.1093/intqhc/mzw010 https://archive-ouverte.unige.ch/unige:89140

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Deposited on : 2016-11-21

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