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Does the patient's inherent rating tendency influence reported satisfaction scores and affect division ranking? |
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Published in | International journal for quality in health care. 2016, vol. 28, no. 2, p. 221-226 | |
Abstract | To determine the impact of adjusting for rating tendency (RT) on patient satisfaction scores in a large teaching hospital and to assess the impact of adjustment on the ranking of divisions. | |
Identifiers | PMID: 26832157 | |
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Research groups | Epidémiologie clinique et biostatistique (115) Evaluation en qualité des soins (1012) | |
Citation (ISO format) | FRANCIS, Patricia Anupama et al. Does the patient's inherent rating tendency influence reported satisfaction scores and affect division ranking?. In: International journal for quality in health care, 2016, vol. 28, n° 2, p. 221-226. doi: 10.1093/intqhc/mzw010 https://archive-ouverte.unige.ch/unige:89140 |