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Does the patient's inherent rating tendency influence reported satisfaction scores and affect division ranking?

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Published in International Journal for Quality in Health Care. 2016, vol. 28, no. 2, p. 221-226
Abstract To determine the impact of adjusting for rating tendency (RT) on patient satisfaction scores in a large teaching hospital and to assess the impact of adjustment on the ranking of divisions.
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PMID: 26832157
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Article (Published version) (275 Kb) - document accessible for UNIGE members only Limited access to UNIGE
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Research group Epidémiologie clinique (115)
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FRANCIS, Patricia Anupama et al. Does the patient's inherent rating tendency influence reported satisfaction scores and affect division ranking?. In: International Journal for Quality in Health Care, 2016, vol. 28, n° 2, p. 221-226. https://archive-ouverte.unige.ch/unige:89140

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Deposited on : 2016-11-21

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