Article (Published version) (275 Kb) - Limited access to UNIGE
Does the patient's inherent rating tendency influence reported satisfaction scores and affect division ranking?
|Published in||International Journal for Quality in Health Care. 2016, vol. 28, no. 2, p. 221-226|
|Abstract||To determine the impact of adjusting for rating tendency (RT) on patient satisfaction scores in a large teaching hospital and to assess the impact of adjustment on the ranking of divisions.|
|Research group||Epidémiologie clinique (115)|
|FRANCIS, Patricia Anupama et al. Does the patient's inherent rating tendency influence reported satisfaction scores and affect division ranking?. In: International Journal for Quality in Health Care, 2016, vol. 28, n° 2, p. 221-226. doi: 10.1093/intqhc/mzw010 https://archive-ouverte.unige.ch/unige:89140|