Does the patient's inherent rating tendency influence reported satisfaction scores and affect division ranking?

Francis, Patricia Anupama; Agoritsas, Thomas; Chopard, Pierre André; Perneger, Thomas

doi:10.1093/intqhc/mzw010

Scientific article

English

Does the patient's inherent rating tendency influence reported satisfaction scores and affect division ranking?

Contributors

Francis, Patricia Anupama; Agoritsas, Thomas

; Chopard, Pierre André

; Perneger, Thomas

Published in

International journal for quality in health care, vol. 28, no. 2, p. 221-226

Publication date

2016

Abstract

To determine the impact of adjusting for rating tendency (RT) on patient satisfaction scores in a large teaching hospital and to assess the impact of adjustment on the ranking of divisions.

UNIGE affiliation entities

Faculté de médecine / Section de médecine clinique / Département de réadaptation et gériatrie

UNIGE research groups

Citation (ISO format)

FRANCIS, Patricia Anupama et al. Does the patient’s inherent rating tendency influence reported satisfaction scores and affect division ranking? In: International journal for quality in health care, 2016, vol. 28, n° 2, p. 221–226. doi: 10.1093/intqhc/mzw010

Article (Published version)

Identifiers

PID : unige:89140
DOI : 10.1093/intqhc/mzw010
PMID : 26832157

Journal ISSN

1353-4505

542views

1downloads

Creation

18/11/2016 10:25:00

First validation

18/11/2016 10:25:00

Update

15/03/2023 00:57:48

Status update

15/03/2023 00:57:48

Last indexation

14/03/2025 17:04:17

Does the patient's inherent rating tendency influence reported satisfaction scores and affect division ranking?

Contributors

Published in

Publication date

Abstract

UNIGE affiliation entities

UNIGE research groups

Citation (ISO format)

Main files (1)

Identifiers

Journal ISSN

Technical informations

Creation

First validation

Update

Status update

Last indexation