Does the patient&#039;s inherent rating tendency influence reported satisfaction scores and affect division ranking?

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Title		Does the patient's inherent rating tendency influence reported satisfaction scores and affect division ranking?
Authors		Francis, Patricia Anupama Agoritsas, Thomas Chopard, Pierre André Perneger, Thomas
Published in		International Journal for Quality in Health Care. 2016, vol. 28, no. 2, p. 221-226
Abstract		To determine the impact of adjusting for rating tendency (RT) on patient satisfaction scores in a large teaching hospital and to assess the impact of adjustment on the ranking of divisions.
Identifiers		DOI: 10.1093/intqhc/mzw010 PMID: 26832157
Full text		Article (Published version) (275 Kb) - Limited access to UNIGE
Structures		Faculté de médecine / Section de médecine clinique / Département de réadaptation et gériatrie
Research groups		Epidémiologie clinique et biostatistique (115) Evaluation en qualité des soins (1012)
Citation (ISO format)		FRANCIS, Patricia Anupama et al. Does the patient's inherent rating tendency influence reported satisfaction scores and affect division ranking?. In: International Journal for Quality in Health Care, 2016, vol. 28, n° 2, p. 221-226. doi: 10.1093/intqhc/mzw010 https://archive-ouverte.unige.ch/unige:89140