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Using design science research to develop online enhanced pharmaceutical care services

Lapão, Luís Velez
Gregório, João
Mello, Diogo
Cavaco, Afonso
Mira Da Silva, Miguel
Published in Studies in Health Technology and Informatics. 2014, vol. 205, p. 266-70
Abstract The ePharmaCare project aims at assessing the potential of eHealth services for the provision of pharmaceutical services interacting actively with patients. The results presented here focus on the first three steps of Design Science Research Methodology. A mixed methods approach was used with an online survey to collect data on use of information technologies in community pharmacy, followed by an exploratory observational time and business processes study, which use the shadowing method to identify and assess the opportunity to lunch online services. Combining this with the Service Experiment Blueprint and the Dáder method an enhanced pharmaceutical service was designed. Next, an artifact is developed and a prototype is implemented to demonstrate the value of online pharmaceutical services' delivery. This new service could represent a new perspective for pharmaceutical services integration within the health system.
Keywords Clinical Pharmacy Information Systems/organization & administrationCommunity Pharmacy Services/organization & administrationDrug Therapy, Computer-Assisted/methodsInternet/organization & administrationModels, OrganizationalOnline SystemsResearch DesignSelf Care/methods
PMID: 25160187
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Research group Interfaces Homme-machine en milieu clinique (610)
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LAPÃO, Luís Velez et al. Using design science research to develop online enhanced pharmaceutical care services. In: Studies in Health Technology and Informatics, 2014, vol. 205, p. 266-70. doi: 10.3233/978-1-61499-432-9-266 https://archive-ouverte.unige.ch/unige:73938

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Deposited on : 2015-07-07

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