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Title

On the ambiguity of Quality of Service and Quality of Experience requirements for eHealth services

Authors
Ullah, Muhammad
Fiedler, Markus
Published in IEEE Engineering in Medicine and Biology Society. Proceedings of the 6th International Symposium on Medical Information and Communication Technology: Medical Body Area Networks Technology and Services for Personalized Medicine - ISMICT 2012. La Jolla (United States) - 25-29 March 2012 - Piscataway: IEEE Conference publications. 2012, p. 1-4
Collection IEEE Catalog Number; 12772263
Abstract The use of end-to-end communication systems as a medium of delivery for electronic healthcare (eHealth) services is considered to be uncertain, with respect to its reliability leading to hesitation in acceptance of such services. There exist different influential dimensions that pose stringent requirements on end-to-end communication systems, influence user perception and might hinder user acceptance. The later is referred to as Quality of Experience (QoE), which among others depends on the Quality of Service (QoS) of the end-to-end communication system. QoE is considered as a key component determining user acceptance. This paper identifies and analyzes characteristics of a set of eHealth services and the influential dimensions resulting in different QoS requirements and potential impact of QoS on QoE. It highlights the role of QoS and QoE for acceptance of these services. The issue of non-uniform views regarding QoS parameter specifications and related requirements, clinically acceptable thresholds and their qualitative representation in eHealth literature is reviewed and presented.
Keywords QoEQoSEHealthEnd-to-end communication systemUser perceptionUser acceptanceExpectations
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ISBN: 978-1-4673-1234-9
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Research group Institute of Information Service Science (ISS)
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WAC, Katarzyna, ULLAH, Muhammad, FIEDLER, Markus. On the ambiguity of Quality of Service and Quality of Experience requirements for eHealth services. In: IEEE Engineering in Medicine and Biology Society (Ed.). Proceedings of the 6th International Symposium on Medical Information and Communication Technology: Medical Body Area Networks Technology and Services for Personalized Medicine - ISMICT 2012. La Jolla (United States). Piscataway : IEEE Conference publications, 2012. p. 1-4. (IEEE Catalog Number; 12772263) https://archive-ouverte.unige.ch/unige:55847

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Deposited on : 2015-04-28

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