Professional article
OA Policy
English

Factors influencing quality of experience of commonly used mobile applications

Published inIEEE communications magazine, vol. 50, no. 4, p. 48-56
Publication date2012
Abstract

Increasingly, we use mobile applications and services in our daily life activities, to support our needs for information, communication or leisure. However, user acceptance of a mobile application depends on at least two conditions; the application's perceived experience and the appropriateness of the application to the user's context and needs. Yet, we have a weak understanding of a mobile user's Quality of Experience (QoE) and the factors influencing it. This paper presents 4 week long, 29 Android phone users study, where we collected both QoE and underlying network's Quality of Service (QoS) measures through a combination of user, application and network data on the user's phones. We aimed to derive and improve the understanding of users' QoE for a set of widely used mobile applications in users' natural environments and different daily context. We present data acquired in the study and discuss implications for mobile applications design.

Keywords
  • Mobile computing
  • Quality of service
Citation (ISO format)
ICKIN, Sélim et al. Factors influencing quality of experience of commonly used mobile applications. In: IEEE communications magazine, 2012, vol. 50, n° 4, p. 48–56. doi: 10.1109/MCOM.2012.6178833
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Identifiers
Journal ISSN0163-6804
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445downloads

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