Barriers to participation in a patient satisfaction survey: who are we missing?

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Title		Barriers to participation in a patient satisfaction survey: who are we missing?
Authors		Gayet-Ageron, Angèle Agoritsas, Thomas Schiesari, Laura Kolly, Véronique Perneger, Thomas
Published in		PLOS ONE. 2011, vol. 6, no. 10, p. e26852
Abstract		A common weakness of patient satisfaction surveys is a suboptimal participation rate. Some patients may be unable to participate, because of language barriers, physical limitations, or mental problems. As the role of these barriers is poorly understood, we aimed to identify patient characteristics that are associated with non-participation in a patient satisfaction survey.
Keywords		Cognition Disorders — Data Collection/standards/statistics & numerical data — Hospitals — Humans — Language — Mental Disorders — Patient Participation/statistics & numerical data — Patient Satisfaction/statistics & numerical data
Identifiers		DOI: 10.1371/journal.pone.0026852 PMID: 22046382
Full text		Article (Published version) (112 Kb) - Free access
Structures		Faculté de médecine / Section de médecine clinique / Département de médecine
Research group		Epidémiologie clinique et biostatistique (115)
Citation (ISO format)		GAYET-AGERON, Angèle et al. Barriers to participation in a patient satisfaction survey: who are we missing?. In: PLOS ONE, 2011, vol. 6, n° 10, p. e26852. doi: 10.1371/journal.pone.0026852 https://archive-ouverte.unige.ch/unige:25654