Barriers to participation in a patient satisfaction survey: who are we missing?

Gayet-Ageron, Angèle; Agoritsas, Thomas; Schiesari, Laura; Kolly, Véronique; Perneger, Thomas

doi:10.1371/journal.pone.0026852

Scientific article

Open access

English

Barriers to participation in a patient satisfaction survey: who are we missing?

ContributorsGayet-Ageron, Angèle; Agoritsas, Thomas; Schiesari, Laura; Kolly, Véronique; Perneger, Thomas

Published inPloS one, vol. 6, no. 10, e26852

Publication date2011

Abstract

A common weakness of patient satisfaction surveys is a suboptimal participation rate. Some patients may be unable to participate, because of language barriers, physical limitations, or mental problems. As the role of these barriers is poorly understood, we aimed to identify patient characteristics that are associated with non-participation in a patient satisfaction survey.

Keywords

Cognition Disorders
Data Collection/standards/statistics & numerical data
Hospitals
Humans
Language
Mental Disorders
Patient Participation/statistics & numerical data
Patient Satisfaction/statistics & numerical data

Affiliation

Faculté de médecine / Section de médecine clinique / Département de médecine

Research group

Epidémiologie clinique et biostatistique (115)

Citation (ISO format)

GAYET-AGERON, Angèle et al. Barriers to participation in a patient satisfaction survey: who are we missing? In: PloS one, 2011, vol. 6, n° 10, p. e26852. doi: 10.1371/journal.pone.0026852

Article (Published version)

CC BY

Identifiers

PID : unige:25654
DOI : 10.1371/journal.pone.0026852
PMID : 22046382

ISSN of the journal1932-6203

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Barriers to participation in a patient satisfaction survey: who are we missing?

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