The physical excitations entering the effective Lagrangian for quantum black holes are related to a Goldstone boson which is present in the Rindler limit and is due to the spontaneous breaking of the translation symmetry of the underlying Minkowski space. This physical interpretation, which closely parallels similar well-known results for the effective stringlike description of flux tubes in QCD, gives a physical insight into the problem of describing the quantum degrees of freedom of black holes. It also suggests that the recently suggested concept of 'black hole complementarity' emerges at the effective Lagrangian level rather than at the fundamental level.