Background: In 2025, the Systematic Review Service at the University of Geneva Library conducted a study to map the practices of researchers affiliated with the University in publishing systematic and scoping reviews between 2021 and 2025. This investigation enabled the identification of researchers’ strengths and weaknesses and assessed their adherence to established best-practice guidelines. Building on these findings, the present follow-up study sought to transition from descriptive observation to targeted intervention.

Objectives: This project aimed to address the previously identified gaps and to promote adherence to best practices across the institution by: (1) enhancing engagement between researchers and the systematic review service, and (2) monitoring institutional publications to evaluate methodological quality and practices over time.

Methods: To achieve these objectives, we implemented two complementary strategies. First, a user experience study of the systematic review service was conducted to understand researchers’ needs. Insights were gathered through semi-structured interviews, questionnaires, and targeted interventions within medical departments. Second, a quality assessment dashboard was developed to systematically track and evaluate institutional systematic reviews.

Results: The user experience study informed service refinements, including improved communication, optimized methodological tools, and the potential development of tailored training sessions. The quality assessment dashboard provided a longitudinal overview of institutional trends, and the evaluation of methodological rigor over time. Together, these outcomes will guide evidence-based interventions designed to improve the overall quality of systematic reviews across the institution.