Professional article

Triage téléphonique en cabinet de médecine de famille

Published inRevue médicale suisse, vol. 20, no. 873, p. 914-919
Publication date2024-05-08

In primary care medicine for adult or pediatric populations, phone calls from patients or parents are common. The variety of questions is broad, going from simple administrative requests to life-threatening emergencies. The safety of the patient is the main priority when answering these calls. In opposition to emergency departments in hospitals where numerous well-defined triage systems (for example, Swiss Emergency Triage Scale), including clinical exam with vital signs, have been used, it is difficult to find practical guidelines for a safe and efficient phone triage in medical practices. Swiss pediatricians already use a triage book to help them assess the need for emergency care for their young patients. A similar type of resource would be helpful for a safe management of calls in adult medicine.

  • Triage / methods
  • Triage / standards
  • Triage / organization & administration
  • Humans
  • Primary Health Care / methods
  • Primary Health Care / organization & administration
  • Primary Health Care / standards
  • Telephone
  • Switzerland
  • Adult
  • Child
  • Emergency Medical Services / methods
  • Emergency Medical Services / standards
  • Emergency Medical Services / organization & administration
Citation (ISO format)
GERARD, Isabelle, BIDEAU SAR, Martine. Triage téléphonique en cabinet de médecine de famille. In: Revue médicale suisse, 2024, vol. 20, n° 873, p. 914–919. doi: 10.53738/REVMED.2024.19.873.914
Main files (1)
Article (Published version)
accessLevelRestrictedaccessLevelPublic 11/09/2025
ISSN of the journal1660-9379

Technical informations

Creation05/15/2024 6:07:53 AM
First validation06/17/2024 12:14:25 PM
Update time06/26/2024 10:45:41 AM
Status update06/26/2024 10:45:41 AM
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