en
Professional article
French

Triage téléphonique en cabinet de médecine de famille

Published inRevue médicale suisse, vol. 20, no. 873, p. 914-919
Publication date2024-05-08
Abstract

In primary care medicine for adult or pediatric populations, phone calls from patients or parents are common. The variety of questions is broad, going from simple administrative requests to life-threatening emergencies. The safety of the patient is the main priority when answering these calls. In opposition to emergency departments in hospitals where numerous well-defined triage systems (for example, Swiss Emergency Triage Scale), including clinical exam with vital signs, have been used, it is difficult to find practical guidelines for a safe and efficient phone triage in medical practices. Swiss pediatricians already use a triage book to help them assess the need for emergency care for their young patients. A similar type of resource would be helpful for a safe management of calls in adult medicine.

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Keywords
  • Triage / methods
  • Triage / standards
  • Triage / organization & administration
  • Humans
  • Primary Health Care / methods
  • Primary Health Care / organization & administration
  • Primary Health Care / standards
  • Telephone
  • Switzerland
  • Adult
  • Child
  • Emergency Medical Services / methods
  • Emergency Medical Services / standards
  • Emergency Medical Services / organization & administration
Citation (ISO format)
GERARD, Isabelle, BIDEAU SAR, Martine. Triage téléphonique en cabinet de médecine de famille. In: Revue médicale suisse, 2024, vol. 20, n° 873, p. 914–919. doi: 10.53738/REVMED.2024.19.873.914
Main files (1)
Article (Published version)
accessLevelRestrictedaccessLevelPublic 11/09/2025
Identifiers
ISSN of the journal1660-9379
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Creation05/15/2024 6:07:53 AM
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