Scientific article
OA Policy
English

Check-in phone calls six weeks and six months after musculoskeletal specialty care

Published inJournal of patient experience, vol. 8, 23743735211038777
Publication date2021
First online date2021-09-20
Abstract

Health organizations want to measure patient-reported outcome measures (PROMs) longitudinally. Two medical assistants called people selectively at 6 weeks and routinely at 6 months to obtain PROMs as part of routine musculoskeletal specialty care. Only 47% of patients (123 of 263) were reached by phone at 6 weeks and 41% (246 of 594) at 6 months. Spanish speakers were more likely to answer. Eighty-nine percent of people reached at 6 weeks and 76% reached at 6 months were willing to complete PROMs. Speaking Spanish, older age, and fewer symptoms of depression were associated with completing PROMs when reached by phone at 6 weeks. Women and Spanish-speaking patients were more likely to participate at 6 months. The observation that most people do not participate in longitudinal PROM measurement in a system that devotes notable resources in the setting of musculoskeletal specialty care-with some variation by psychosocial factors-suggests that longitudinal PROM measurement may be infeasible. Future work can explore alternative measures of the value of care that account for the large percentage of people that deprioritize care after a single specialty visit.

Keywords
  • Anxiety
  • Attrition
  • Depression
  • Loss to follow-up
  • Patient-reported outcomes
Affiliation entities Not a UNIGE publication
Citation (ISO format)
MERCADO, Amelia E et al. Check-in phone calls six weeks and six months after musculoskeletal specialty care. In: Journal of patient experience, 2021, vol. 8, p. 23743735211038777. doi: 10.1177/23743735211038777
Main files (1)
Article (Published version)
Identifiers
Journal ISSN2374-3735
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28downloads

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