Scientific article

La pharmacie clinique en milieu hospitalier : une enquête de satisfaction auprès des prescripteurs

Other titleClinical pharmacy: Evaluation of physician's satisfactions and expectations in a French regional hospital
Published inAnnales pharmaceutiques françaises, vol. 75, no. 2, p. 144-151
Publication date2017-03
First online date2016-10-18

Introduction: The purpose of the study was to evaluate physician's satisfaction with the clinical pharmacy activities in a French regional hospital.

Methods: Data were collected by face-to-face interviews carried out by a public health intern with physicians from 14 different departments of medicine and surgery. A specifically designed questionnaire was used for this study. This contained 18 closed-ended questions, 3 open-ended questions and 6 questions relating to the multidisciplinary analysis of prescriptions of elderly patients.

Results: The questionnaire was proposed to 78 physicians, of which 62 replied (participation rate of 79%). Thirty-seven percent were interns (23/62), 19% were assistants (12/62) and 44% were senior physicians (27/62). Clinical pharmacy satisfaction levels were generally very high. In regard to clinical skills, 87% of the physicians were satisfied with pharmacists' competencies and 91% by the pertinence of transmitted information. Ninety-five percent of the physicians were also satisfied by the logistical aspect and the relationship with pharmacists (reactivity, availability and communication). Analysis of the open-ended questions showed that physicians were in favour of the increased presence of clinical pharmacists on the wards.

Conclusions: This study shows a high level of physician satisfaction in relation to the clinical pharmacy activities in our hospital, and should be viewed as a strong endorsement of the work of the clinical pharmacy. This study highlights some areas of improvement such as increase presence of the clinical pharmacists on the wards. In order to assess periodically our activity, this study must be repeated in the future.

  • Clinical pharmacy
  • Pharmacie clinique
  • Physicians
  • Prescripteurs
  • Satisfaction
  • Attitude of Health Personnel
  • France
  • Humans
  • Interprofessional Relations
  • Pharmacists
  • Pharmacy Service, Hospital
  • Surveys and Questionnaires
Affiliation Not a UNIGE publication
Citation (ISO format)
JENNINGS, P et al. La pharmacie clinique en milieu hospitalier : une enquête de satisfaction auprès des prescripteurs. In: Annales pharmaceutiques françaises, 2017, vol. 75, n° 2, p. 144–151. doi: 10.1016/j.pharma.2016.08.003
Main files (1)
Article (Published version)
ISSN of the journal0003-4509

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