Scientific article
OA Policy
English

How things changed during the COVID-19 pandemic's first year: A longitudinal, mixed-methods study of organisational resilience processes among healthcare workers

Published inSafety science, vol. 155, 105879
Publication date2022-11
First online date2022-07-22
Abstract

COVID-19 had a huge impact on healthcare systems globally. Institutions, care teams and individuals made considerable efforts to adapt their practices. The present longitudinal, mixed-methods study examined a large sample of healthcare institution employees in Switzerland. Organisational resilience processes were assessed by identifying problematic real-world situations and evaluating how they were managed during three phases of the pandemic's first year. Results highlighted differences between resilience processes across the different types of problematic situations encountered by healthcare workers. Four configurations of organisational resilience were identified depending on teams' performance and ability to adapt over time: "learning from mistakes", "effective development", "new standards" and "hindered resilience". Resilience trajectories differed depending on professional categories, hierarchical status and the problematic situation's perceived severity. Factors promoting or impairing organisational resilience are discussed. Findings highlighted the importance of individuals', teams' and institutions'meso- and micro-level adaptations and macro-level actors' structural actions.

Keywords
  • COVID-19 pandemic
  • Healthcare resilience
  • Longitudinal
  • Mixed-methods
  • Organisational resilience
Citation (ISO format)
CORBAZ-KURTH, Sandrine et al. How things changed during the COVID-19 pandemic’s first year: A longitudinal, mixed-methods study of organisational resilience processes among healthcare workers. In: Safety science, 2022, vol. 155, p. 105879. doi: 10.1016/j.ssci.2022.105879
Main files (1)
Article (Published version)
Secondary files (1)
Identifiers
Journal ISSN0925-7535
96views
58downloads

Technical informations

Creation13/08/2022 09:10:00
First validation13/08/2022 09:10:00
Update time16/03/2023 10:15:53
Status update16/03/2023 10:15:52
Last indexation01/11/2024 03:46:00
All rights reserved by Archive ouverte UNIGE and the University of GenevaunigeBlack