Patient satisfaction and survey response in 717 hospital surveys in Switzerland: a cross-sectional study

Perneger, Thomas; Peytremann-Bridevaux, Isabelle; Combescure, Christophe

doi:10.1186/s12913-020-5012-2

Scientific article

English

Patient satisfaction and survey response in 717 hospital surveys in Switzerland: a cross-sectional study

ContributorsPerneger, Thomas; Peytremann-Bridevaux, Isabelle; Combescure, Christophe

Published inBMC Health Services Research, vol. 20, no. 1, 158

Publication date2020

Abstract

The association between patient satisfaction and survey response is only partly understood. In this study, we describe the association between average satisfaction and survey response rate across hospital surveys, and model the association between satisfaction and propensity to respond for individual patients.

Keywords

Adolescent
Adult
Aged
Aged, 80 and over
Bias
Cross-Sectional Studies
Female
Health Care Surveys/statistics & numerical data
Hospitals
Humans
Male
Middle Aged
Patient Satisfaction/statistics & numerical data
Switzerland
Young Adult

Affiliation entities

Research groups

Epidémiologie clinique et biostatistique (115)

Citation (ISO format)

PERNEGER, Thomas, PEYTREMANN-BRIDEVAUX, Isabelle, COMBESCURE, Christophe. Patient satisfaction and survey response in 717 hospital surveys in Switzerland: a cross-sectional study. In: BMC Health Services Research, 2020, vol. 20, n° 1, p. 158. doi: 10.1186/s12913-020-5012-2