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Understanding, analysing and addressing conflicts in co-production

Published in The Palgrave handbook of co-production of public services and outcomes: Palgrave Macmillan. 2021, p. 613-636
Abstract Co-production is suited for problems where consensus is low, uncertainty high and joint action is needed. We focus on conflicts in decision co-production and argue that conflicts arise primarily from tensions between three intertwined elements: differences in values, knowledge and preferences of stakeholders; uneven distribution of resources, status and power; and, divergent expectations about outcomes. Managing conflicts constructively in co-production is far from simple. We identify critical issues that need to be taken into account to address conflicts, including understanding divergent and convergent stakeholder views; identifying power dynamics in problem and solution framing; translating different views into technical-policy options; and reaching compromise solutions. We also outline an evaluation framework with criteria to anticipate, surface and address conflicts and we conclude by suggesting pathways for future research.
ISBN: 978-3-030-53704-3
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Research groups Global Resource Information Database (GRID)
Pôle/Institut Gouvernance de l'environnement et développement territorial (PI-GEDT)
UNESCO Chair on Hydropolitics
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SCOLOBIG, Anna, GALLAGHER, Louise. Understanding, analysing and addressing conflicts in co-production. In: The Palgrave handbook of co-production of public services and outcomes. [s.l.] : Palgrave Macmillan, 2021. p. 613-636. doi: 10.1007/978-3-030-53705-0_32 https://archive-ouverte.unige.ch/unige:146433

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Deposited on : 2020-12-14

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