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Title

Service specification and service compliance: How to consider the responsibility dimension?
Authors
Khadraoui, Abdelaziz
Feltus, Christophe
Published in Journal of Service Science Research. 2012, vol. 4, no. 1, p. 123-142
Collection Open Access - Licence nationale Springer 
Abstract Service engineering is a huge research topic that addresses the specification, the compliance and the sharing of business and IT services across companies, institutions or governmental organizations. Despite many advantages of working with the services, the guarantee of service compliance and management of the service overlaps by the stakeholders remains challenging. The objective of this document is to present a methodological approach in order to specify the links between the organizational layer and the informational layer of services. Therefore our research has focused on clarifying the responsibility dimension of the stakeholders involved in those services. The proposed approach is illustrated with an example in the context of sensitive data exchange between stakeholders from the healthcare domain.
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Article (Published version) (899 Kb) - public document Free access
Other version: http://link.springer.com/10.1007/s12927-012-0005-2
Structures
Centres et instituts / Centre universitaire d'informatique
Faculté d'économie et de management
Research group Institute of Information Service Science (ISS)
Citation
(ISO format) 		KHADRAOUI, Abdelaziz, FELTUS, Christophe. Service specification and service compliance: How to consider the responsibility dimension?. In: Journal of Service Science Research, 2012, vol. 4, n° 1, p. 123-142. doi: 10.1007/s12927-012-0005-2 https://archive-ouverte.unige.ch/unige:112390

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Deposited on : 2018-12-18

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