Service specification and service compliance: How to consider the responsibility dimension?
ContributorsKhadraoui, Abdelaziz; Feltus, Christophe
Published inJournal of Service Science Research, vol. 4, no. 1, p. 123-142
Collection
- Open Access - Licence nationale Springer
Publication date2012
Abstract
Citation (ISO format)
KHADRAOUI, Abdelaziz, FELTUS, Christophe. Service specification and service compliance: How to consider the responsibility dimension? In: Journal of Service Science Research, 2012, vol. 4, n° 1, p. 123–142. doi: 10.1007/s12927-012-0005-2
Main files (1)
Article (Published version)
Identifiers
- PID : unige:112390
- DOI : 10.1007/s12927-012-0005-2
Additional URL for this publicationhttp://link.springer.com/10.1007/s12927-012-0005-2
Journal ISSN2093-0739