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Scientific article
Open access
English

Service specification and service compliance: How to consider the responsibility dimension?

Published inJournal of Service Science Research, vol. 4, no. 1, p. 123-142
Collection
  • Open Access - Licence nationale Springer 
Publication date2012
Abstract

Service engineering is a huge research topic that addresses the specification, the compliance and the sharing of business and IT services across companies, institutions or governmental organizations. Despite many advantages of working with the services, the guarantee of service compliance and management of the service overlaps by the stakeholders remains challenging. The objective of this document is to present a methodological approach in order to specify the links between the organizational layer and the informational layer of services. Therefore our research has focused on clarifying the responsibility dimension of the stakeholders involved in those services. The proposed approach is illustrated with an example in the context of sensitive data exchange between stakeholders from the healthcare domain.

Citation (ISO format)
KHADRAOUI, Abdelaziz, FELTUS, Christophe. Service specification and service compliance: How to consider the responsibility dimension? In: Journal of Service Science Research, 2012, vol. 4, n° 1, p. 123–142. doi: 10.1007/s12927-012-0005-2
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Article (Published version)
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ISSN of the journal2093-0739
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