Diversity, Equality, and Inclusion in Healthcare. Developing a Maturity Model to support DEI Strategies in Hospitals

Diplôme Master Diversity, Equality, and Inclusion in Healthcare. Developing a Maturity Model to support DEI Strategies in Hospitals eng 2025-04-09 author Marras Maeva 907749 director Larsen Peter Bille 0000-0002-8908-1788 558059 Institut de la Gouvernance de l'Environnement et du Développement Territorial (SdS) (IGEDT) 111 Objective: The implementation of a good diversity, equality, and inclusion (DEI) strategy and initiatives enables not only the creation of a safe workspace but participates in the provision of good quality healthcare services, therefore making DEI profoundly relevant for hospitals. This internship thesis aims to present a maturity model able to assess the state of DEI in hospitals, to highlight improvement paths. Method: The maturity model presented is based on a review of literature and insights from an audit company consultant. The review of literature highlights the relevance of DEI in healthcare, the construction methods of maturity models, and the common frameworks provided by audit and consulting agencies. Afterwards, five interviews with DEI managers from Swiss university hospitals were carried out and the findings from these interviews were analysed. This analysis enabled to anchor the findings from literature and the proposed model to real life needs from DEI managers. Findings: The interviews highlighted that, although DEI strategies are at different stages, the needs for DEI advancement are similar among hospitals. The interviews showed three recurring themes relevant to DEI work: building DEI understanding, top-management support, and developing DEI assessment. In addition, pivotal steps for DEI advancements emerged during the discussions: the three main themes were key milestones as well as, getting resources from the institution, creating better communication on the subject, being backed by external legislation and requirements, and finding support in the social opinions and trends regarding DEI. Discussion: The maturity model presented enables the assessment of DEI advancement in the hospital through the evaluation of four main dimensions, which are Strategy, Governance, DEI in business, and Policies and Practices. An analysis of the development process decisions helps create connections between the interviews’ findings, the literature review’s insights, and the construction of the maturity model. Conclusion: This internship thesis contributes to linking DEI in healthcare settings and maturity model’s literature and provides a tool to assess DEI in hospitals to deliver a full picture of the state of DEI, highlighting what works regarding DEI, what could be improved, and what is missing. Dewey 301 MASTER SACHA 197 Institut de recherches sociologiques TG 122 Département de sociologie T4 false 7f0bf04b-36d8-4d01-853e-b6cf9f0589cd Sustainable societies and social change c11818e6-a72f-4dd5-a000-80c302e48e2b Master thesis Private Master_Thesis_Maeva_Marras.pdf 4366731 application/pdf cc237e8acc7e77d3e9a761c9049e319a47a8e0c74796da2cc407cdabf9331ef0 closedAccess Faculté des sciences de la société / Institut de recherches sociologiques Faculté des sciences de la société / Département de sociologie

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Diversity, Equality, and Inclusion in Healthcare. Developing a Maturity Model to support DEI Strategies in Hospitals				2025	53	0

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Marras, Maeva

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