Evaluating the Accessibility of Localised Websites: The Case of the Airline Industry in Switzerland

Diplôme Master Evaluating the Accessibility of Localised Websites: The Case of the Airline Industry in Switzerland eng 2019 author Pontus Volha 881636 director Rodriguez Vazquez Silvia 0000-0002-9945-5544 722101 This large-scale study provides a general picture of web accessibility in the air transport industry serving Switzerland, with an emphasis on language-related issues and multilingual accessibility. A sample of 50 corporate home pages was evaluated for accessibility regarding their English, French, and German versions using a combination of assessment methods, namely automated testing on all sites and manual testing on a smaller selection of 10 sites. The web accessibility statements for the entire sample were also individually evaluated and compared with the results from the automated evaluation. Accessibility levels, as per the Web Content Accessibility Guidelines (WCAG) 2.1, varied depending on the language version of the site evaluated, with fewer errors related to accessibility on English-language versions and more errors in the French- and German-language versions. No correlation was found between the existence of an accessibility statement on a site and that site's level of accessibility in automated tests. Web accessibility Localisation WCAG 2.1 Multilingual websites Multilingual accessibility Usability Airline websites Sites web multilingues Accessibilité multilingue Utilisabilité Sites web des compagnies aériennes Évaluation de l'accessibilité web Web accessibility evaluation Accessibilité web Dewey 410.2 Maîtrise universitaire en Traitement informatique multilingue 112 Département de traitement informatique multilingue 92 false 2971da9f-c2f8-48da-97c3-12f782653b4e Master thesis Public Volha_Pontus_Accessibility_Private_Sector_2019_final.pdf 1786725 application/pdf openAccess Faculté de traduction et d'interprétation / Département de traitement informatique multilingue

Title	Published in	Access level	OA Policy	Year	Views	Downloads

Evaluating the Accessibility of Localised Websites: The Case of the Airline Industry in Switzerland				2019	799	741

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