Enhancing Information Infrastructure for Accessibility: Ensuring Comprehensive Access to Resources through the Lens of Socio- technical Systems Theory

Diplôme Master Enhancing Information Infrastructure for Accessibility: Ensuring Comprehensive Access to Resources through the Lens of Socio- technical Systems Theory eng 2024-09-04 author Wong Kang Qi 411600 director Levrat Nicolas 23078 Département de droit international public et organisation internationale (INPU1) director Jacinto Adriana This report presents a detailed analysis of an internship conducted at the Office of the United Nations High Commissioner for Human Rights (OHCHR) within the Methodology, Education, and Training Section, in the Thematic Engagement, Special Procedures, and Right to Development Division. The internship focused primarily on three key projects: the new OHCHR Intranet and Knowledge Hub, which concentrate on supporting the migration of current TESPRDD using prepared spreadsheets and building field presence sites, developing the UN Human Rights Knowledge Gateway & Library Development new intranet site pages, and contributing to updates of the OHCHR Library managed Human Rights Council voting records and archiving. These projects aimed to enhance the organization’s information infrastructure and knowledge management by improving the accessibility and usability of critical resources. The report discusses the challenges of ensuring comprehensive access to information within a global organization like OHCHR, highlighting the importance of inclusive design, effective search tools, and user-centered practices. It focuses on the critical importance of building information infrastructures that ensure the accessibility of resources. It will explore how providing a comprehensive view of available information, informing and engaging stakeholders, and guaranteeing that materials are accessible without interference can contribute to the effectiveness of an organization. Additionally, it will discuss the role of search tools in enhancing accessibility, ensuring that users can easily find and utilize information without barriers. The theoretical framework underpinning this analysis applies socio-technical systems (STS) theory to explore the interaction between social and technical components in organizational settings. STS theory offers insights into how these elements influence system implementation and performance. The study highlights the need to balance social and technical factors to achieve optimal outcomes and provides practical recommendations for improving system design and execution. The report also explores the alignment of these projects with SDG 4, SDG 9, SDG 16, and SDG 17. Through practical solutions such as the development and migration of a user-friendly intranet, this report demonstrates how the internship supported OHCHR’s mission to promote and enhance human rights globally. Dewey 354.3 MIHDS Master in Innovation, Human Development and Sustainability 199 Institut de la gouvernance de l'environnement et du développement territorial TF false 662e4b04-4885-4cdb-aac4-421e40d9fa65 Master thesis Private WONG_Kang_Qi_memoireMIHDS.pdf 392951 application/pdf 1c7890a9d90d5f67b80a334f2586640a820d5a595209c083ecfd04386fb38143 closedAccess Faculté des sciences de la société / Institut de la gouvernance de l'environnement et du développement territorial

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Enhancing Information Infrastructure for Accessibility: Ensuring Comprehensive Access to Resources through the Lens of Socio- technical Systems Theory				2024	60	1

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Wong, Kang Qi