Web Accessibility for blind people: a study on SBB and CGN in Geneva

ContributorsMaffei, Erika
Master program titleMaîtrise universitaire en traitement informatique multilingue
Defense date2022

Digital accessibility is not an option. It is a fundamental right for everyone, including people with disabilities. The aim of this study is to evaluate SBB and CGN’s homepages in English and French and observe if public transport companies in Geneva have improved their online accessibility since 2015. The evaluation included two manual testing, two automated analyses, and one user experience with five blind participants. Results showed that SBB and CGN’s homepages in English and French improved their accessibility level since 2015, and that there was no fundamental difference between the two language versions. Moreover, SBB’s homepages were overall more accessible than CGN’s. However, blind people still encountered barriers when navigating the analyzed homepages, especially in CGN’s booking forms. This study attempted to shed light on current accessibility barriers that should be considered when developing a website. We also aimed to raise awareness among our readers about the importance of web accessibility.

  • Website accessibility
  • Public transport
  • Multilingual web accessibility
  • Blind users
  • Switzerland
Citation (ISO format)
MAFFEI, Erika. Web Accessibility for blind people: a study on SBB and CGN in Geneva. 2022.
Main files (1)
Master thesis
  • PID : unige:164204

Technical informations

Creation10/12/2022 10:02:00 AM
First validation10/12/2022 10:02:00 AM
Update time03/16/2023 7:59:21 AM
Status update03/16/2023 7:59:20 AM
Last indexation05/06/2024 11:46:34 AM
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