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 TitleAuthors / EditorsDate
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The impact of critical incidents on customer relationships Paulssen, Marcel; Sommerfeld, Angela 2015
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Customer-Company Identification and its Impact on Customer In- and Extra-Role Behaviours Paulssen, Marcel; Sommerfeld, Angela 2012
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Understanding Customer-Company Identification and its Impact on Customer In- and Extra-Role Behaviours in a Retail Setting Paulssen, Marcel; Sommerfeld, Angela 2012
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Multiple Moderators of the Trust-Loyalty Relationship in Business-to-Business Relationships Paulssen, Marcel; Sommerfeld, Angela 2006
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Modeling the Nonlinear Relationship Between Satisfaction and Loyalty with Structural Equation Models Paulssen, Marcel; Sommerfeld, Angela 2006