Understanding Customer-Company Identification and its Impact on Customer In- and Extra-Role Behaviours in a Retail Setting
Contributeurs/tricesPaulssen, Marcel; Sommerfeld, Angela
Date de publication2012
Résumé
Mots-clés
- Customer-company identification
- Commitment
- Extra-role Behaviours
- Satisfaction
Structure d'affiliation
Citation (format ISO)
PAULSSEN, Marcel, SOMMERFELD, Angela. Understanding Customer-Company Identification and its Impact on Customer In- and Extra-Role Behaviours in a Retail Setting. [s.l.] : [s.n.], 2012.
Fichiers principaux (1)
Proceedings (Accepted version)
Identifiants
- PID : unige:84160